FAQs
Answers to frequently asked questions.
The system did not process the data from a document I uploaded.
What models or parameters are used to capture data from commercial documents?
Do you hold information security certifications like ISO 27001?
Is there a retention period after service ends?
Why are some names in the system displayed incorrectly or seem mistranslated?
Troubleshooting Document Upload Issues
Unexpected AI Extraction Issue
Verification - Unexpected Error. In case a “unexpected error happened” on the verification module
Classification error – Dilema is not working as expected.
Exporter - No data is currently available for this request.
How does the system handle the upload of Packing Lists and Commercial Invoices?